Privacy Policy

Last updated: 26th November 2024

1. Introduction

Welcome to Comedy Lounge Pty Ltd (“Comedy Lounge“, “we“, “us“, or “our“). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.comedylounge.com.au (the “Site“).

By accessing or using our Site and services, you agree to this Privacy Policy. If you do not agree with its terms, please do not access the Site.

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2. Personal Information We Collect

2.1. Device Information

When you visit the Site, we automatically collect certain information about your device, including:

  • IP address
  • Web browser type
  • Time zone
  • Cookies installed on your device

As you browse the Site, we also collect information about:

  • Web pages or products you view
  • Websites or search terms that referred you to the Site
  • How you interact with the Site

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit allaboutcookies.org.
  • Log Files: Track actions occurring on the Site and collect data such as IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
2.2. Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing and shipping address
  • Payment information (including credit card numbers)
  • Email address
  • Phone number
2.3. SMS Marketing Information

We collect information regarding your interaction with our SMS/text messaging service, including:

  • Mobile phone number
  • Consent status for receiving marketing messages
  • Message engagement data (e.g., when messages are opened or links are clicked)

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3. How We Use Your Personal Information

We use the collected personal information for various purposes, including:

  • Order Fulfilment: Processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.
  • Communication: Contacting you regarding your order or responding to enquiries.
  • Marketing: Providing you with information or advertising relating to our products or services, in line with your preferences.
  • Risk and Fraud Screening: Identifying and preventing potential risk or fraudulent activities.
  • Site Improvement: Analysing how customers use the Site to enhance functionality and user experience.
  • SMS Marketing: Sending you promotional messages and updates via SMS/text messaging service, with your consent.

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4. Sharing Your Personal Information

We may share your personal information with third parties to help us use your information as described:

  • Service Providers: Including but not limited to payment processors, hosting providers, and analytics services.
    • Google Analytics: We use Google Analytics to understand how our customers use the Site. Google Privacy Policy
  • WordPress Plugins and Tools: We use various plugins and tools on our WordPress site that may collect and process personal data:
    • Google Tag Manager: Helps us manage website tags for tracking and analytics. It does not collect personally identifiable information.
    • HubSpot: Used for marketing automation, customer relationship management (CRM), and analytics. It may collect personal information such as email addresses and interaction data. HubSpot Privacy Policy
    • Tracking Pixels: We use tracking pixels (e.g., Facebook Pixel) to measure the effectiveness of our advertising campaigns and understand user behaviour.
    • Microsoft Clarity: Provides insights into user interaction with the Site through heatmaps and session recordings. Microsoft Privacy Statement
  • Legal Compliance: To comply with applicable laws and regulations, respond to legal requests, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

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5. Behavioural Advertising

We use your personal information to provide you with targeted advertisements or marketing communications we believe may interest you. This includes:

For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page.

Opt-Out Options:

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6. Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

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7. Your Rights

7.1. Access and Correction

You have the right to access the personal information we hold about you and to request corrections of any inaccuracies.

7.2. Deletion

You may request that we delete your personal information, subject to certain legal exceptions.

7.3. Opt-Out
  • Marketing Communications: You can opt out of receiving marketing emails by following the unsubscribe instructions included in each email or contacting us directly.
  • SMS/Text Messages: To opt out of SMS marketing, text STOP to +1 (833) 499-9654 or click the unsubscribe link in any text message received.

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8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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9. Security of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

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10. Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised “Last updated” date.

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12. Contact Us

If you have questions, concerns, or complaints about our privacy practices, please contact us:

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13. Compliance with Australian Privacy Laws

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We take steps to ensure that your personal information is handled in accordance with these laws.

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14. International Data Transfers

Your information may be transferred to and processed in countries other than Australia. Where we transfer your personal information overseas, we will take reasonable steps to ensure that the recipient complies with the APPs or is subject to laws or contractual obligations that are substantially similar.

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15. Mobile Terms of Service

15.1. SMS Marketing

By consenting to Comedy Lounge’s SMS/text messaging service, you agree to receive recurring messages to the mobile number you provided. Message frequency varies, and standard message and data rates may apply.

15.2. Opt-Out Instructions

To opt out of SMS marketing:

  • Text STOP to +1 (833) 499-9654
  • Or click the unsubscribe link in any text message received
15.3. Support

For assistance:

  • Text HELP to +1 (833) 499-9654
  • Email:

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16. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. You can control the use of cookies at the individual browser level.

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17. WordPress-Specific Information

Our Site is built on the WordPress platform, which may collect and process data in the following ways:

  • Comments: When visitors leave comments on the Site, we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection.
  • Media: If you upload images to the Site, you should avoid uploading images with embedded location data (EXIF GPS) included.
  • Contact Forms: Information submitted through contact forms may be retained for customer service purposes but not used for marketing unless consent is given.
  • Plugins and Tools: We use various plugins that may collect personal data. Each plugin operates under its own privacy policy, and we ensure they comply with the necessary privacy regulations.

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18. Analytics Tools

We use several analytics tools to understand how users interact with our Site:

18.1. Google Tag Manager
  • Purpose: Manages website tags for tracking and analytics.
  • Data Collected: Does not collect personally identifiable information but enables the deployment of other tags that may collect data.
  • Opt-Out: Users can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
18.2. HubSpot
  • Purpose: Marketing automation, customer relationship management (CRM), and analytics.
  • Data Collected: May collect personal information such as name, email address, and interaction data.
  • Opt-Out: Users can opt out of marketing communications by following the unsubscribe instructions in any email or contacting us.
  • Privacy Policy: HubSpot Privacy Policy
18.3. Tracking Pixels
  • Purpose: We use tracking pixels (e.g., Facebook Pixel) to measure the effectiveness of our advertising campaigns and understand user behaviour.
  • Data Collected: May collect data about your actions on the Site and associate it with your social media profiles.
  • Opt-Out: Adjust your ad preferences on the respective platforms.
18.4. Microsoft Clarity
  • Purpose: Provides insights into user interaction with the Site through heatmaps and session recordings.
  • Data Collected: May collect data on how you interact with our Site, including mouse movements, clicks, and scrolling.
  • Opt-Out: Users can opt out by using browser settings or plugins that block tracking scripts.
  • Privacy Statement: Microsoft Privacy Statement

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19. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to read their privacy policies.

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20. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to make a complaint. We will respond to your complaint within a reasonable timeframe.